The CX Technology Stack is a list of digital components integrated into the customer experience. This includes management software, artificial intelligence, chatbots, automated processes, and other essential resources for communicating, selling, and providing good service. In fact, it was in this context that customer experience joined forces with technology to combine the value of humanized interactions with the level of data processing that only machines can deliver. The modern consumer is anxious and demanding. Recent studies show that 72% of customers seek immediate service and that 48% expect to receive special treatment because they are “good customers”. To meet or, preferably, exceed these demands, you need to invest in organization, preparation and anticipation. The company must use its potential to understand the target audience and use this knowledge to anticipate their needs.
Summary The CX technology
stack is the combination of a business’s processes, software, AI and digital tools, aimed at improving customer satisfaction with technology. Correctly structuring the CX tech stack generates productivity, improves talent selection and Female number data retention, organizes the service flow and anticipates consumer behavior trends. To build the CX technology stack, rely on specific technologies for support centers, service management and workforce optimization. Related content: IT Project Management: Steps and Tips for Effective Control All about organizational process management: practical tips! 12 Best Workforce Management Software for 2024 What is Technology Stack?
There is also the full stack
which includes professionals with multidisciplinary knowledge, who master both the back and front end. These employees have strategic value for Vietnam Phone Number List the organization, as they master and move easily between different programming languages, technologies and concepts. Therefore, they are quite versatile and contribute throughout all stages of the development of technological solutions. Advantages of the Technology Stack for companies Defining the Technology Stack is important to create a more effective development, testing and maintenance process. After all, it organizes demands according to employees’ skills, improves productivity and ensures the scalability of processes.
